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Account Management

At Call Center Globally we believe that our clients should have a pleasant experience on all counts while they choose us as their outsourcing call center partners. This is why we make sure that the process is very simple. We do not allow multiple people to contact the client, thus creating confusion over reporting and accountability. When you choose our services we will designate a Client Services Executive. This person will be your point of contact as long as your account is running. Whether you want any change to your account, have any special comments or training suggestions, would like to update your account settings, etc. you have to communicate the same to our Client Services Executive.

A Dedicated Team

Our Client Service team is experienced and highly skilled. They are a key differentiator between our services and those of our competitors. Most of the members of this team have years of experience in the call center industry and they know very well how to make an account successful. The team is dedicated to dish out the best help and accurate responses to the clients on time. Our executives create an open environment for mutual sharing of opinions which makes sure that the business objectives are attained.

Account Set-up, Training and Commencement of a Process

After you choose the services of Call Center Globally you will be allocated a dedicated Client Services Executive who will then guide you through the initial formalities, account set-up process, training of agents and test calling. Once the process goes Live, the same executive will be responsible for monitoring the calls and communicating with you. The Client Services Executive is responsible for ensuring that the process moves ahead smoothly and is on the lines of pre-defined goals.

Achieving Results

Our Client Services Executive monitors your account very closely and makes sure that the work is moving ahead on lines of the pre-defined business goals. The executive will create an account that is most suitable for your business needs. We have flexible account options which makes sure that the client can upgrade or reduce a process as per the needs.

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