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Retail

First Impression Dictates Terms

There is no dearth of service providers in the retails industry, but what can demarcate one business from the next is the quality of customer service. We help businesses attain customer satisfaction and loyalty with our well monitored services.

The dynamics of retail industry are changing and the players have to adopt quickly. This is not the ideal time to stay laid back. A proactive approach calls for more multi-channel customer engagement. First contact with the customer is always vital in terms of repeat sales and enhancing loyalty. Convincing communication at the first contact can often turn the tide in a brand's favor. Our agents are masters at creating an impression and building rapport with the customers. They can handle queries and solve issues with their experience and in-depth knowledge. We take First Contact Resolution as a major metrics in our outsourced call center services.

How we Help Our Customers?

  • We can connect with the customers 24X7, so the shop remains open even when you sleep.
  • Our first contact resolution rates please the customers and give them a sense of security.
  • We marginalize the gaps between physical shopping and shopping online with our guidance.
  • We can understand the mindset of customers and communicate in those terms.
  • We enhance repeat sales and brand loyalty with our services.
  • Empowered agents can make small changes to certain policies to boost sales and achieve customer satisfaction.
  • Customers get immediate attention, as calls are not kept on hold and even if they are our agents get back quickly.
  • There are provisions for dedicated and shared modules for our support services.
  • Data we collect can be analyzed and shared with the customers for future planning.

Our Services

  • Upselling and cross selling of products
  • Live Chat/Email Support
  • Order Fulfillment
  • Exchange or Returns Management
  • Credit Card Processing
  • Data Analytics

Contact us for detailed information.