Life beyond Auto Response
We can help you delight customers with email responses and issue resolutions. We have the skills to cater high customer satisfaction with our email communications.
Our email support services are tailored to meet the specific needs of businesses. In the present business era overlooked email queries can be a cause of concern for any business. Delayed responses convey an unprofessional brand image. We are masters at resolving the email query and winning the favor of customers with our first contact. We take pride in our first contact resolution rates. We are ready to go that extra mile to meet customer´s current or long prevailing issues. Our first contact resolution metrics reduces need for repeat emails and thus provides better customer satisfaction.
- They possess superior writing, comprehension and typing skills.
- They are trained to provide concise, clear and prompt solutions or responses.
- They can use canned answers or templates from a database to provide accurate answers.
- They will not waste any time in escalating issues that they cannot solve.
- For very urgent messages, they will find ways to get it across to concerned department or person on time.
- When a customer email is read, an auto generated receipt confirmation can be sent to the customers.
Why choose us?
- We understand the brand and communicate effectively on its behalf.
- We can offer 24X7 customer support on a real time basis.
- Personalized service to every customer.
- High first resolution rates, which reduce needs for repeat emails.
- Thorough training to provide understanding of the service/product.
- Services imparted in a highly secured and technologically advanced setting.
- Customer Care
- Order Fulfillment Verification
- Automated Response
- Technical Support
- Complete Query Resolution
- Manual Response
- Computer Aided Response
Contact us to learn more.