Why the Thoughts of your Customer Matter?

I will cite an example from my own personal experience. I have a grueling day on most of my weekday routine and I need to plan my day well ahead in advance from completing my responsibilities as a consultant and my household chore which mostly includes grocery shopping. Like most of us, most of my work is done through computers. I wake up early morning, get done with my morning ablutions, I have my breakfast and then I sit down to begin my work, which I plan in my head that it must be completed within a set time frame. These planning are important as I need to prioritize my work life from my personal life.

I had just purchased an internet connection from a well-known Wi-Fi service provider so that I didn’t face any problems in my work flow. After a matter of few minutes the internet connection started showing signs of distortion. Though not a tech savvy, I tried using my common sense to the maximum to resolve the problem. I referred to the booklet which is provided at the time of purchase. I followed the instructions provided in the booklet but to no avail. I began reading he section again but then I realized that I am running out of time so in order to get done with it, I preferred dialing the helpline number.

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How to Judge the Quality of Emails in a Call Center?

download (1)Email is the second most popular mode of communication, after the voice calls, used by the customers to get in touch with their brands. Every customer care center should at least have the provision for email support apart from voice support. Email support is not as simple as it sounds. There is a common notion that anyone can write and reply to mails. Yes, anyone can but to what effect? Writing a mail to your pals and writing one for business purposes is quite different. Now, consider another situation you are replying with the intention of pacifying an angry customer who is about to vent his/her discontent on the social network. Your only ammunition is a mail. The masters of email support can not only pacify the person but also convince him/her to continue doing business with the brand. Like any other support service, staying stuck at a place is not the name of the game with email support. There has to be a continuous effort put in to better the quality of emails. To attain the purpose have a look through below given tips.

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