We are living in the age of digitalization. Every operation is digitalized. From databases to tools used by businesses, everything is computer-centric. Customers are turning to digital platforms for making orders. Brick and mortar stores are losing their importance. Convenience is the name of the game, if a company wants to survive in today’s competitive world. Although most entrepreneurs are shifting to a digital base for core operations, they are not applying the same digital philosophy to their customer-facing processes. And, this could be a big mistake in the overall scheme of things. In order to extract the maximum advantage from your digital transformation, you should use digital mediums of customer support like Live Chat Support services.Continue reading
Monthly Archives: April 2020
Why Ecommerce Portals Can’t Do Without an Order Taking Call Center?
Ecommerce business platforms are rising in stature very quickly. Brick and mortar stores are losing out to the convenience offered by these online platforms. Just browse, click and pay; and the product will be delivered right to your doorsteps! Who doesn’t want a comfortable experience like this? The only hindrance of ecommerce portals is that they lack the human touch. As every transaction is performed over the computers, customers do not build any rapport with the brand. So, when things start going bad, you do not have any personal relations to get you out of a difficult situation. This is where customer care and order taking services come into the picture.