Why Ecommerce Portals Can’t Do Without an Order Taking Call Center?

Ecommerce business platforms are rising in stature very quickly. Brick and mortar stores are losing out to the convenience offered by these online platforms. Just browse, click and pay; and the product will be delivered right to your doorsteps! Who doesn’t want a comfortable experience like this? The only hindrance of ecommerce portals is that they lack the human touch. As every transaction is performed over the computers, customers do not build any rapport with the brand. So, when things start going bad, you do not have any personal relations to get you out of a difficult situation. This is where customer care and order taking services come into the picture.

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