Business is all about gaining profit from wise decisions taken at the right time. And considering the option of outsourcing your order taking process can indeed prove to be fruitful for your business.
Several call centers offer order taking service in their catalogue of inbound services. These services are usually modified by the companies as per the requirements of the business.
The order taking service can be a vital process for various small and medium sized businesses like:
• Delivery restaurants
• E-commerce companies
• Pet supplies
• Flower and gift stores
• Insurance services
Let’s go through major perks linked to the hiring of order taking call center companies:
Trained Professionals at Your Service
The firms providing order taking services have hired professionals which are proficient in customer communication and order taking process.
These representatives are trained to verify the information of the customers while taking the orders for any service or product. With them, you can be sure that process runs error free.
Also, the agents are well versed in performing this task at the lighting speed that ensures that calls during peak times are also handled professionally.
Save a Lot of Money
Keeping the order taking process in-house can be an expensive task for a company.
It is because company has to pay heavy salaries to employees along with bonus, incentives, insurance and other wages. Hardware needed to handle order taking process like computer system and telephones incurs extra cost to the company. Another major area of spending is extra office and furniture for the representatives. All this indeed when combined can shake up your firm’s budget.
But you don’t have to worry. Contracting out the service of order taking saves precious bucks of your company.
24 x 7 Services
Various renowned outsourcing companies which offer order taking remain in operations 24 x 7. This ensures that there is no issue of different time zone even if the vendor is located in some other region of the world.
Also, companies can rely on these order taking vendors for getting order any time of day (including the odd hours). This is definitely not possible if the process is in-house as the workers on an average are hired for maximum 8 hours. This ultimately enhances the number of orders which is vital for improving the profits.
Save a Lot of Time
For a startup or even a medium sized company, every moment is precious. The company has focus on almost every department without any wastage of time.
But what happens if the owner has to take the order themselves?
They have to either compromise with the other processes or with their precious orders.
This is where the order taking solution providers act as savior for them. The companies can easily focus on other departments without any hurdle by outsourcing this task.
Customer retention is the biggest catalyst for a company to achieve the goals.
A good treatment of customer when he places his order on phone can influence him / her to purchase again from the company. This perfect treatment to the customers can be provided by the live people of the call center company.
Customer retention is indeed highly beneficial as it saves the heavy marketing costs which are usually spent for gaining new customers.
Easy Doubt Clearing of Customers
Several orders are missed by a company due to doubts among the customers related to service or product.
As a result, profit is ultimately decreased!
Order taking service providers perform this additional task of clearing the doubts of the customers on the phone associated with the company’s products.
Easy Updates of Customer Databases
The companies delivering order taking solutions have customer relationship management (CRM) systems integrated in their computers. This ensures that database of the customers is updated after every order.
This database can be utilized by other departments of the firm like finance, logistics and customer support etc.
The data is also valuable in analyzing the purchasing habits of a particular section of the customers. This can be implemented to improve the service to the customers in the future.
Therefore, make sure to take support of Order Taking Service Providers for giving the desired upliftment to your business.